A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products including shipping and printing. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned.

Retail Customer Service Representative - Role Requirements:

Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in person
Must perform all stated duties in a safe and efficient manner
Must work some Saturdays, Open 9-2 on Saturdays

The Ideal Retail Customer Service Representative Candidate Will Have:

Outgoing and desire to greet each guest
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking – PostNet is a fast-paced environment
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Experience with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software a plus
Ability to work flexible hours
A high school diploma or equivalent is required
A valid driver’s license is required
Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service needs in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sell, cross-sell, and actively participate in marketing and promotional initiatives
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes and virtual mailboxes daily

Retail Customer Service Representative - Benefit and Perks

Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development

Learn more about PostNet at postnet.com/fl171

Apply today!

Compensation: $15.00 per hour

At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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